Refund and Returns Policy

Introduction

At Bridge Technologies, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund and returns policy to address your concerns. Please read the following terms carefully to understand our policies and your rights.

Eligibility for Returns

• Time Frame: You may return an item within 5 days from the date of delivery.
• Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. It must also include all accessories, manuals, and documentation.

Non-Returnable Items

Certain types of items are non-returnable, including:

• Downloadable software products
• Gift cards
• Items marked as “final sale” or “non-returnable”

Return Process

1. Request a Return: Contact our customer service team at [insert customer service email] to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number. Include this RMA number on the return package.
3. Shipping: Ship the item back to us at the address provided by our customer service team. You are responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Refunds

• Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that the time it takes for the refund to appear on your statement may vary depending on your payment provider.
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact our customer service team.

Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us immediately at [insert customer service email] with your order number and a description of the issue. We will work with you to resolve the problem as quickly as possible.